Contact Loan Place

Talk to a licensed loan advisor.

Every Loan Place application starts with a conversation. Not to be sold — to be told what your file looks like and what makes sense. Free, no obligation, no credit impact.

Request quotes

Get placed with the right lender — free

Tell us what you're looking for. A licensed loan officer will review your request and respond within one business day (usually much sooner during business hours).

By submitting, you agree to Loan Place's privacy policy and terms of service. This form does not run a credit check.

Loan Place accessibility. If you need any accommodation to communicate with us — TTY, translation, or an alternative format — call us and press 3 at the main menu, or email [email protected]. Loan Place complies with WCAG 2.1 AA and the Americans with Disabilities Act.
Loan Place response standards

What to expect when you contact Loan Place

Loan Place publishes service-level commitments — because vague promises about "getting back to you soon" don't help you plan.

Quote request form

Response SLA: Within 1 business day. In practice, 87% of Loan Place form submissions receive a response within 4 business hours.

Phone during business hours

Response SLA: Live pickup within 3 rings. Average wait time last month: 47 seconds.

Email — general

Response SLA: Within 1 business day for hello@ and support@. Corrections@ resolved within 5 business days.

Media inquiries

Response SLA: Same-day response for press@ during business hours; next-business-day after hours. Complex inquiries may need 2–3 days for advisor availability.

Regulatory / legal

Response SLA: Within 3 business days from legal@. Formal regulatory requests handled within statutory timelines.

Accessibility requests

Response SLA: Within 1 business day from accessibility@. Loan Place complies with WCAG 2.1 AA and the ADA.

In-person meetings at the Loan Place office

Loan Place maintains a physical office at 1200 Financial Way, Suite 400, Wilmington, DE 19801. In-person meetings are available by appointment for borrowers who prefer them — particularly for larger mortgage or business loan applications. Book through your assigned advisor or email [email protected] with two proposed times.

Loan Place also offers video consultations via secure link. Video consultations are recorded (with your consent) and available for your reference after the call.